Chaos, staff either standing around talking to one another or just plain ignore you. Finally when someone does help, you have to put name on list. Need to have staff at front of store, not lingering in back. If I didn't love my daughter so much, I would not buy their products for myself- overpriced hype...
Today I went on a last minute shopping spree to buy a laptop that was much needed (quickly) for school. Johnny was my sales representative from the start of my experience and I am so glad that he was, Johnny is very personable and kept me laughing while he very effectively did his job. He is so friendly, helpful and genuinely engaging. After a bit of a technical difficulty with a credit line through Apple (which I applied for last minute, so of course there was an issue) Justin and Alex helped Johnny see my situation to the end and made sure that I left the store with my new computer that night. This crew demonstrated teamwork and personality up until the minute that I was leaving, which is easier said than done in retail jobs!
This store always provides a wonderful experience and superb customer service. Their staff is very accommodating, even when the store is busy. This store embodies what we all love about our Apple products.
I don't know why this store has so many bad reviews but I think that people expect computer stores to work just like computers, at the click of a button. Customers need to realize that the people who work in Apple Stores, like this excellent one, are at the mercy of the Mothership and can only do so much, so fast to resolve problems. Johnny, Justin, and Alex, thanks for all of your help, it was a pleasure getting to know you tonight as we waited for Apple to come through for me behind the scenes! I'll be back!
I had an appointment in Commons Mall store, after checked in, they made me wait another 50 minutes. During the 50 minutes wait, all apple people passing by me like I am not even exist, nobody bother to give me any updates, even the person I checked in with. Finally complained to the store manager, all I got was that you were the next in line and that is the best we can do. I like Apple products a lot. but with service like this I don't know if I am going to buy next iphone. Maybe I should try Galaxy.
Buzzing technology vortex for all things Apple. Plenty of tech-savvy sales representative floating around to answer your questions, help you with demos and ring you up, wirelessly, with knowledge and speed. They are well stocked for you to find whatever Apple product/accessories needed. There Genius bar is pretty good with the scheduling and trouble resolution. I have showed up twice before my scheduled visit and they were able to attend to me and resolve my issues promptly. One of them was for a warranty replacement of my power adapter, the process was so fast, I had to ask the tech twice, 'that's it."
Apple Bridgewater is a US Electronics Store based in Bridgewater, New Jersey. Apple Bridgewater is located at 400 Commons Way, Bridgewater, NJ 08807, USA.
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