Store opens at 10am, I get here at 10:05am to return a dress.... bleach blonde Asian girl speaks to other employee right in front of me and saids... "oh my God there's already someone here"
Walked through Lord & Taylor, after dining w/ friends @ Cheesecake Factory. Skinny modern escalators, bring you to 3 floors! Cute displays & friendly staff. Nice sales people too. I purchased 3 tops On Sale; my friend 2 tops On Sale, while husbands chatted sitting in the shoe dept!
Worst sales associate. Don’t know how to deal with customer.
I just had one of the worst experiences with the manager of the men's department at this store. Last week I purchased a men's outerwear jacket from a lovely man at the Westfield store. The jacket was too small for my son, so I called today and was told that the Bridgewater store had the size I needed. After waiting for over 5 minutes while the person who answered the phone helped a customer, the call was disconnected. When I called back the nasty woman that answered the call clearly did not want to be bothered looking for the jacket that I was told, her store had. After explaining what I was looking for, I had the UPC #, she took my shipping information and told me that the shipping would be $12.53...when I questioned this amount, she got nastier and told me that there is ALWAYS a shipping charge...I told her that there was NO charge when the jacket was shipped from the Westfield store...she refused to believe me. I told her the jacket was originally $195 reduced to $93...when she revealed that the jacket she was referring to was $225...she obviously didn't have the correct jacket......I hung up because I wasn't getting anywhere with her and when I asked to speak to the manager, she told me that she was the manager....i'm sure she was NOT...shame on Lord and Taylor for employing such a rude nasty person....BTW this is the first review I have ever written...she was that awful !!!!!!!!!!!!!!!!!!!!!!
I've been in hospitality for 13 years, customer service is very important in retail.
Went to L&T to buy some perfume for my girlfriend and I paid in cash $85 plus tax. When I was finished shopping I went to another store and found the perfume for much cheaper so I bought it. I then went back to L&T to return my previously bought perfume and they told me they couldn’t give me the cash back, they could only give me credit towards the store. I guess everyone who purchases things from here just automatically knows that they can’t return anything and get their money back, they get store credit. F*** L&T, this is completely BS, if I was made aware of this upfront okay, but I wasn’t made aware of this until I returned the item. Absolutely ridiculous, what a garbage store. I will never be returning to L&T ever again. (It's sad that to post this I have to give them one star, they don’t even deserve it)
She also said other comments which I won't mention, but very unprofessional with an attitude.
Never again will I come to this location in Bridgewater.
I thought she was very unprofessional and rude
Lord Taylor is a US Department Store based in Bridgewater, New Jersey. Lord Taylor is located at 400 Commons Way, Bridgewater, NJ 08807, USA.
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