Pathetic place to take your pet for an "appointment". Arrived 5 minutes early for my scheduled appointment and promptly checked in. I was made to wait over an hour without so much as a reason. When I asked about how much longer for my turn I was told I would be next. 30 minutes later and still nothing. After the person at the front desk disappeared I finally decided to leave without having my pet seen. Feel free to use this place if you have a few hours to burn and enjoy hanging around a petsmart all day.
Let’s just say they tore my cats rectum with their examination and 11k later after multiple surgeries my cat is off his death bed and doing great !!! My cat was 100% fine before Banfield and thanks to garden state veterinarian hospital they saved his life !!! I wrote a much more detailed review and for some odd reason when I went too post it it would allow me !! Stay away from this place if you truly love your pets !!
I've taken all of my animals to this location for years, the staff is great. You can tell that they really care. I usually see whatever veterinarian they have available for the time I'm trying to schedule an appointment for so I've seen many of the doctors and they've all been very kind, informative, and compassionate towards my animals and myself. I've had some bad experiences with other vets from a different practice in the past so I've been very grateful for Banfield and their honesty! Receptionists and technicians are usually the same each time I come in with my pets and they're just as helpful and understanding. My only complaint is that they tend to be overbooked and understaffed, not all of the time but some days it's obvious. Can be expected from such a place but sometimes you will be waiting for a very long time. Otherwise great place, great staff, and some of the most affordable care available in the area.
Horrendous experience. The receptionist was completely overwhelmed when only having to help three people. I had to give all my information twice before she put it in the computer correctly. This is after saying it three times when I booked the appointment. I had specifically asked if I needed to bring my one year old cat in for a check up since he wasn't due for shots for a few months. They said yes multiple times. When I got into the exam room, and they looked at my paperwork, they said I didn't need to be there. My poor cat had to go for a car ride (which everyone knows cats hate) and wait twenty minutes to be seen for three minutes. Absolutely ridiculous. I will never take a pet there for real service. Never!
Banfield in Bridgewater NJ is TERRIBLE. I had to wait 5 full days to bring my cat for an ear infection. The wait time was not bad for the appointment. The vet was in a rush - we checked out and went home after the appointment. Problem was...the vet did not give us the medication for our cat! AND....the location was closed for the day. My husband returned the next morning for the medication - which was not packaged and ready. The vet recommended a topical cream, which she said was available at drug stores. It was not. I returned to the location in person and waited for help. Shawn is OUTSTANDING and shines at that location. He took the info down and called the vet, who is not usually at that location. 24 hours later, I called and had a condescending woman answer the phone - she was the opposite of Shawn. She said the medication was available there, for another $25. Ridiculous. This location is overwhelmed with business they don't deserve. Quite obvious they do not care for their patients' care. Again, Shawn was fabulous!
Banfield Pet Hospital is a US Veterinary Care based in Bridgewater, New Jersey. Banfield Pet Hospital is located at 145 Promenade Blvd, Bridgewater, NJ 08807, USA.
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